- Compass House Vanguard Road Gapton Hall Industria
- 01493 445544
- info@compasstaxi.co.uk
Last Updated: 11/03/2025
Welcome to Compass Taxi. By booking or using our taxi and minibus services, you agree to the following terms and conditions. Please read them carefully.
1.1. Compass Taxi provides private hire taxi and minibus services in Great Yarmouth and surrounding areas.
1.2. All bookings are subject to availability. We reserve the right to decline a booking at our discretion.
1.3. These terms and conditions apply to all services provided by Compass Taxi.
2.1. Bookings can be made via phone, website, or in person. Advance bookings are recommended, especially during peak hours.
2.2. Payment can be made in cash or via approved card payment methods. We may require pre-payment for certain bookings.
2.3. Failure to pay for a journey may result in legal action and future booking restrictions.
3.1. Customers must cancel bookings at least before the scheduled pickup to avoid cancellation fees.
3.2. No-shows or last-minute cancellations may incur full charges.
3.3. Refunds, if applicable, will be processed within the timeframe via the original payment method.
4.1. Passengers must be ready at the agreed pickup location at the scheduled time.
4.2. Seat belts must be worn at all times during the journey.
4.3. Smoking, drinking alcohol, or consuming illegal substances in the vehicle is strictly prohibited.
4.4. Any damage caused to the vehicle by a passenger will result in charges to cover repair costs.
5.1. Our drivers are professional, licensed, and fully insured. They will provide a safe and comfortable journey.
5.2. Drivers have the right to refuse service if a passenger is intoxicated, abusive, or poses a risk to safety.
5.3. Drivers will take the most efficient route unless instructed otherwise by the passenger.
6.1. For airport pickups, we monitor flight times and adjust accordingly. However, passengers must inform us of any major delays.
6.2. A grace period is allowed for waiting. Extra waiting time may be charged at our discretion.
7.1. Compass Taxi is not responsible for items left in our vehicles, but we will make reasonable efforts to return lost property.
7.2. Lost items will be kept for [Insert Time] before being donated or disposed of.
8.1. Compass Taxi is not liable for delays due to traffic, weather, road closures, or other unforeseen circumstances.
8.2. We are not responsible for any missed flights, appointments, or events due to delays beyond our control.
8.3. In the event of a vehicle breakdown, we will arrange an alternative vehicle as soon as possible.
9.1. If you have any concerns about your journey, please contact us within [Insert Timeframe] so we can address the issue.
9.2. Customer feedback helps us improve our service. Please share your experience via our website or social media pages.
10.1. Compass Taxi reserves the right to modify these terms at any time. Updated terms will be published on our website.
10.2. Continued use of our services constitutes acceptance of the revised terms.
If you have any questions about these terms, please contact us at:
Phone: 01493 445544
Email: info@compasstaxi.co.uk
Address: Compass House Vanguard Road Gapton Hall Industria
Thank you for choosing Compass Taxi – Your trusted taxi service in Great Yarmouth!
Compass Taxis is the premium taxi booking service in Great Yarmouth, serving the local area since 1998. Our 24/7 taxi booking makes us the trusted choice whether you need a quick ride, a business trip, or an airport transfer.